Comments (2)
  1. Todd Rimes (reply)

    11 June 2020 at 1:56 pm

    Interesting that John says Google is ‘doing’ humachine well. I challenge anyone to try to find a phone number that returns a human Googler on the line. I found a bug in YouTube’s content copyright ‘bot’ four years ago (which locked my account) and it took over six months of emailing YouTube employees from LinkedIn to get a human to review it, agree that it was indeed a bug, and unlock my account.

    Today, I want to disconnect my Apple watch from my AT&T mobile account. No way to do it (but I can ‘suspend’ and continue to be charged [WTF]), no phone number to call, no open AT&T stores because of COVID-19. So for three months, I’ve been paying for my watch connection with no recourse. This is customer service?

    • Aidan McCullen (reply)

      16 June 2020 at 2:42 pm

      Great point Todd. I was thinking about this today.
      While the service in an Apple store is great, the online service with products and services is not at all.
      This is equally the case with Google.
      There does not seem to be a reliable support function.

      Great point.


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