Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing you just do. Packed with some great anecdotes, this is a great conversation. For more on Shep and customer amazement be sure to visit www.Hyken.com and check out Shep Hyken titles such as ‘Amaze Every Customer Every Time’ The Amazement Revolution and The Cult of the Customer, all available here and listed here. Also check out Hyken.com, Shep TV and the online courses available here.
CloserIQ CEO and Founder Jordan Wan joins us to discuss how an overarching company philosophy of customer care and a service mindset drives his company to success.
CloserIQ is a modern recruitment company, which matches ideal sales candidates with the right companies. CloserIQ is the career platform for technology sales professionals. As a CloserIQ user, you record an audio intro which allows you to apply for any jobs on the platform. Startup hiring managers listen to your intros and your application skips the resume pile.
Jordan focusses heavily on his own company values to drive the company to success. In this great chat Jordan tells us about how he formed the company, how he instills values and how he sees the future of sales.
Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing you just do. Packed with some great anecdotes, this is a great conversation. For more on Shep and customer amazement be sure to visit www.Hyken.com and check out Shep Hyken titles such as ‘Amaze Every Customer Every Time’ The Amazement Revolution and The Cult of the Customer, all available here and listed here. Also check out Hyken.com, Shep TV and the online courses available here.
Closer IQ CEO and Founder Jordan Wan joins us to discuss how an overarching company philosophy of customer care and a service mindset drives his company to success. Closer IQ is a modern recruitment company, which matches ideal sales candidates with the right companies. Jordan focusses heavily on his own company values to drive the company to success. In this great chat Jordan tells us about how he formed the company, how he instills values and how he sees the future of sales.
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We talk about his entrepreneurial drive. His trials and tribulations with College Times and his unwavering resilience and ultimately his decision to sell College Times and move on. In this warts and all chat we also discuss the broken model and methodologies in digital marketing. You can more about Jamie and Leading social on http://www.leadingsocial.com/ and http://jamiewhite.com/ We also talk to CEO and founder of Cognikids Ollwyn Moran. Olwynn and her team develop a series of cognitive development products for children. The range includes crawl suits,which helps children develop crawling, which in turn has repercussions on mental development. Ollwyn tells us about her story and gives us a sneak peek at some future products. You can find out more about Ollwyn and Cognikids at https://cognikids.com/
On this week’s innovation show we talk to Whitney Johnson, author of the critically acclaimed book ‘Disrupt Yourself (TM): Putting the Power of Disruptive Innovation to Work’ (2015) and ‘Dare, Dream Do’ (2012). Whitney also hosts the ‘Disrupt Yourself’ podcast. We talk about why everyone should consider disrupting their career, what the benefits are, how companies can assist and nurture disruption and much more. You can find out more about Whitney at http://whitneyjohnson.com/meet-whitney/ You can find a link that Whitney mentions on the show here: http://whitneyjohnson.com/innovationshow and http://whitneyjohnson.com/innovationsystem
We speak to Bill Liao, Co-Founder of CoderDojo and General Partner of SOS Ventures. He tells us of his journey in entrpreneurship and his latest focus on the RebelBio Biotech lab in Cork. We talk CoderDojo, Leadership, Education, BioTech, Ai, Singularity and much more. Nils Rehmann is CEO and Founder of Canuevo, a Cannabinoid Pharma approach to healthcare. Nils team has a unique approach to accessing Cannabis for health for Epilepsy, Insomnia and Pain relief.
Pioneer of new forms of media, CEO and founder of the Third Space Agency Andrew Melchior. After a childhood filled with the wonders of building televisions, radios and (primitive) synthesisers with his time served electronics engineer grandfather (ex Royal Corps of Signals), Andrew embarked on a journey to use his passion for electronics, music and art to visualise and create new forms of media. After a passage as Digital Tribal Chief with Magic Leap and a long standing career in music with EMI, he now works across multimedia, connecting researchers, inventors, engineers, performers and dynamic digital companies to bring about the ‘adjacent possible’.
We talk to Professor Barry O’Sullivan, Director of the Insight Centre for Data Analytics in UCC. He is also deputy president of the European Association for Artificial Intelligence (EurAI) and current SFI researcher of the year. Barry discusses the impact of Ai, we talk about the inevitable bias in data based Ai and how it is extremely important to “teach” Ai responsibly. We discuss UBI, Universal Basic Income, job automation and the societal challenges ahead.
“An inevitable revolution in healthcare is coming. In this revolution, the consumers are the drivers and technology is the equalizer.” – Dr. Basil Harris
Dr. Basil Harris is CEO and founder of Basil Leaf Technologies www.basilleaftech.com Basil and his team were inspired by Star Trek to create a tricorder, a portable Ai device that could tell whether you had pneumonia or diabetes or a dozen other conditions all by yourself. This is like the one waved around by Dr. McCoy on the Star Ship Enterprise. With it, people can monitor their own blood pressure, heart rate and other health vitals. Basil emphasizes how this device is to free up doctors and health practitioners, not to replace them.
Alternative Investment Explorer, AI and Agtech futurist Brian D Colwell joins us for a chat about the future of work, AI, economic singularity, his investment trend suggestions and much more. For more on Brian, visit https://briandcolwell.com Ronan Murphy, CEO of Smarttech 247 joins us to let us know about his latest global partnership with IBM Watson and how AI has led to more jobs in his firm. He also tells us about the global ransomware attacks and that there are much more where that came from. You can find out more about cybersecurity and threats from https://www.smarttech.ie/.
We talk to John Murphy, Co-CEO of 8 West Consulting, an award-winning, full service, an enterprise software development company with a 20 year history of innovation and on-time delivery.
We talk platforms, security, nano robotics, the dark web and the “Irish” no. We talk about the team’s side project in Health Tech, IoT and a platform for AR with a CPR app, which triggers drones when needed.