This is an extended excerpt from the upcoming multi-part series on Dee Hock and the founding of the world’s first trillion dollar business VISA. Dee is notoriously private and he has given the Innovation Show the privilege of interviewing him in a multi-part series.

52 years ago, our guest foresaw and implemented the foundations for the world’s first trillion dollar organisation. Back then, Visa was little more than a set of unorthodox convictions about organisation slowly growing in the mind of a young corporate rebel. Today, according to the Visa 2019 annual report, payments and cash volume for the year was a staggering $11.6 trillion dollars, transactions processed on Visa’s networks totalled $138.3 trillion dollars and the year saw some 3.4 billion Visa cards in operation.

Our guest is the man who imagined this reality, who had a once-deemed-impossible vision 52 years ago, a vision that has become a concrete reality today.

He is a man who has a different view on what the next 50 years can deliver, but that vision will require a radical shift in mindset for every single one of us.

This excerpt is of Dee Hock recounting the story of the conversation that enabled VISA. Dee worked for a man named Maxwell Carlson. Dee describes Mr Carlson as the best listener he had every met and Dee states “Let there be no doubt about it! If Maxwell Carlson had been a lesser human being,Visa would never have come to be.”

Amazon, Netflix, Google, and Uber all have one thing in common: They have built empires on making every interaction effortless for customers.

In today’s high-speed, customer-empowered world, speed and efficiency with which business transactions are made determine ultimate success or failure. In 2016, $4.6 trillion of merchandise was left in abandoned e-commerce shopping carts.

Every year, the U.S. economy loses $3 trillion dollars in productivity due to excess bureaucracy. Red tape and over-complicated licenses have contributed to China’s GDP exceeding India’s by $82 trillion over the span of just three decades.

If you’re a business leader, these statistics should give you nightmares Today’s episode dips into a groundbreaking guide which makes the case that every business can gain a competitive edge by reducing the points of friction that impede smooth business exchanges. 

We will explore how to identify roadblocks, alter them for the benefit of both business and customer, create positive, lasting change, how to build friction awareness into your corporate culture, and how to build employee engagement at the same time you are increasing sales and customer loyalty.

We welcome author of FRICTION: The Untapped Force That Can Be Your Most Powerful Advantage, Roger Dooley, welcome to the show

Dr Max Mckeown delivers concise advice on how to move from original insights to new ideas, and from new ideas to valuable real-world innovation. You’ll learn how to increase creativity, understand the psychology of thinking differently, encourage collaboration, co-create with customers, overcome indifference, create an idea-hungry culture, rid yourself of creativity zombies and get to innovation paradise.

Drawing on over 30 years of the author’s research and experience, this honest, straight-to-the-point playbook can be dipped into or read cover to cover, giving you important reminders and guidance in how to make new ideas useful. Are you ready to change the world?

More about Max here:

https://maxmckeown.com/

Charles Handy is one a giant of contemporary thought. His books on management – including “Understanding Organisations” and “Gods of Management” – have changed the way we view business.

His work on broader issues and trends – such as “Beyond Certainty” – has changed the way we view society. 

In “The Second Curve”, he builds on a life’s work to glimpse into the future and see what challenges and opportunities lie ahead.

He looks at current trends in capitalism and asks whether it is a sustainable system. He explores the dangers of a society built on credit. He challenges the myth that remorseless growth is essential. He even asks whether we should rethink our roles in life – as students, parents, workers and voters – and what the aims of an ideal society of the future should be. 

Provocative and thoughtful as ever, he sets out the questions we all need to ask ourselves – and points us toward some answers.

I was fortunate to spend an evening with Charles in his home in London. He is an incredible man with an intriguing view of things. This was a memorable moment for me as I met a personal hero.

We discuss:

• Disruption
• Efficiency v Effectiveness
• Management v Leadership  
• Purpose
• Shamrock Organisations
• The Doughnut Projects
• Communities in Organisations
• Education
• Parenting and so much more

Today’s episode introduces New hope for those suffering from conditions like depression, anxiety, bipolar disorder, addictions, PTSD, ADHD and more.

Though incidence of these conditions is skyrocketing, for the past four decades standard treatment hasn’t much changed, and success rates in treating them have barely improved, either. Meanwhile, the stigma of the “mental illness” label―damaging and devastating on its own―can often prevent sufferers from getting the help they need.

Today’s guest is an innovator in his field, a Brain specialist and bestselling author on the forefront of a new movement within medicine and related disciplines that aims to change all that. Today, we will draw on the latest findings of neuroscience to challenge an outdated psychiatric paradigm. It will help us all take control and improve the health of our own brains, minimising or reversing conditions that may prevent us from living a full and emotionally healthy life.

The End of Mental Illness will help us discover:

• Why labelling someone as having a “mental illness” is not only inaccurate but harmful
• Why standard treatment may not have helped you or a loved one―and why diagnosing and treating you based on your symptoms alone so often misses the true cause of those symptoms and results in poor outcomes
• At least 100 simple things you can do yourself to heal your brain and prevent or reverse the problems that are making you feel sad, mad, or bad
• How to identify your “brain type” and what you can do to optimise your particular type
• Where to find the kind of health provider who understands and uses the new paradigm of brain health

It is a great pleasure to welcome Dr. Daniel Amen, multiple bestselling author, changemaker and author of “The End of Mental Illness: How Neuroscience Is Transforming Psychiatry and Helping Prevent or Reverse Mood and Anxiety Disorders, ADHD, Addictions, PTSD, Psychosis, Personality Disorders, and More”.

More about Daniel here http://danielamenmd.com/

and his free 6-week brain course is available here:

https://endofmentalillness.com/brainhealthchallenge/