With new technology, constant change and uncertainty, and far-flung virtual teams, getting things done at work is tougher and more complex than ever. We’re in the midst of a collaboration revolution, working with everyone, all the time, across silos and platforms. But sometimes it feels like we’re stuck in a no-win cycle—dealing with an overwhelming influx of asks, with unclear lines of communication and authority. Overcommitment syndrome looms larger than ever before. But even amid the seeming chaos, there’s always that indispensable go-to person who thrives on their many working relationships with people all over the organization chart. How do they do it? Go-to people consistently make themselves valuable to others, maintain a positive attitude of service, are creative and tenacious, and take personal responsibility for getting the right things done. Our guest today reveals the secrets of the go-to person in our new world of work. Based on an intensive study of people at all levels, in all kinds of organizations, He shows how go-to people think and behave differently, building up their influence with others—not by trying to do everything for everybody but by doing the right things at the right times for the right reasons, regardless of whether they have the formal authority.

We welcome the author of The Art of Being Indispensable at Work: Win Influence, Beat Overcommitment, and Get the Right Things Done Bruce Tulgan

We welcome the author of “The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management” and the earlier subtitle was Heroes, Outlaws, and the Forerunners of Corporate Change, it is a phenomenal book, one of many by today’s guest, Art Kleiner

Part 2 in this wonderful series When postwar American business was a vast sea of gray flannel suits and tasteful ties, a few unorthodox individuals were not so quietly shifting the paradigm toward the breezier, Google-ier work-place of today. These change agents include a raft of idealistic social scientists as well as nonacademics, like labor organizer Saul Alinsky, who pioneered the use of shareholder activism to open Kodak’s doors to more African Americans. Alinsky, who was literally willing to smash dishes to get attention, was the embodiment of the activist principle that behaving badly is sometimes necessary because, in the words of the civil-rights anthem, “The nice ways always fail.” Today’s guest uses religious terms to title each of the chapters of his book— “Monastics,” “Pelagians,”“Mystics,” and so forth. At first that seems an odd choice for a study of modern corporations and other secular institutions. But he is insightful to do so. Like the heretic whose rejection of religious orthodoxy might send him to the pyre, our guest’s organizational heretic “is someone who sees a truth that contradicts the conventional wisdom of the institution to which he or she belongs—and who remains loyal to both entities, to the institution and the new truth.” The person who is willing to make a great sacrifice to change an institution he or she loves is a hero as well as a heretic because, our guest writes, “the future of industrial society depends on our ability to transcend the destructive management of the past, and build a better kind of business.” We welcome the author of “The Age of Heretics: A History of the Radical Thinkers Who Reinvented Corporate Management” and the earlier subtitle was Heroes, Outlaws, and the Forerunners of Corporate Change, Art Kleiner.