EP 43: What does your Brand Sound Like? – Joel Beckerman

Joel is founder and leader of MMM, Man Made Music is a strategic music and sound studio. MMM score entertainment and brand experiences by creating and curating soundtracks and sonic ids. Joel Beckerman is an award-winning composer and author and had the vision to set up MMM, when very few saw the value in sound. Fast forward to today and Joel is a leader in his field and his services employed by Global, forward-thinking brands. Joel is author of the great book ‘The Sonic Boom: How Sound Transforms the Way We Think, Feel, and Buy’. We discuss the book, the main insights and how you can use sound to transform your brand and yourself.

AI, UBI, Universal Basic Income, Job Automation and the societal challenge ahead

We talk to Professor Barry O’Sullivan, Director of the Insight Centre for Data Analytics in UCC. He is also deputy president of the European Association for Artificial Intelligence (EurAI) and current SFI researcher of the year.

Barry discusses the impact of Ai, we talk about the inevitable bias in data based Ai and how it is extremely important to “teach” Ai responsibly.

We discuss UBI, Universal Basic Income, job automation and the societal challenge ahead.

 

Chief Amazement Officer – Shep Hyken

Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing you just do. Packed with some great anecdotes, this is a great conversation. For more on Shep and customer amazement be sure to visit www.Hyken.com and check out Shep Hyken titles such as ‘Amaze Every Customer Every Time’ The Amazement Revolution and The Cult of the Customerall available here and listed here. Also check out Hyken.com Shep TV and the online courses available here.

Service and Mission Driven – CloserIQ CEO Jordan Wan

CloserIQ CEO and Founder Jordan Wan joins us to discuss how an overarching company philosophy of customer care and a service mindset drives his company to success.

CloserIQ is a modern recruitment company, which matches ideal sales candidates with the right companies. CloserIQ is the career platform for technology sales professionals. As a CloserIQ user, you record an audio intro which allows you to apply for any jobs on the platform. Startup hiring managers listen to your intros and your application skips the resume pile.

Jordan focusses heavily on his own company values to drive the company to success. In this great chat Jordan tells us about how he formed the company, how he instills values and how he sees the future of sales.

EP 42: Customer Service, Culture, Shep Hyken, Jordan Wan CloserIQ

Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing you just do. Packed with some great anecdotes, this is a great conversation. For more on Shep and customer amazement be sure to visit www.Hyken.com and check out Shep Hyken titles such as ‘Amaze Every Customer Every Time’ The Amazement Revolution and The Cult of the Customer, all available here and listed here. Also check out Hyken.com Shep TV and the online courses available here.

Closer IQ CEO and Founder Jordan Wan joins us to discuss how an overarching company philosophy of customer care and a service mindset drives his company to success. Closer IQ is a modern recruitment company, which matches ideal sales candidates with the right companies. Jordan focusses heavily on his own company values to drive the company to success. In this great chat Jordan tells us about how he formed the company, how he instills values and how he sees the future of sales.

 

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EP 41 – Social Media, Startups & Cognitive Kids Clothing

We talk about his entrepreneurial drive. His trials and tribulations with College Times and his unwavering resilience and ultimately his decision to sell College Times and move on. In this warts and all chat we also discuss the broken model and methodologies in digital marketing. You can more about Jamie and Leading social on http://www.leadingsocial.com/ and http://jamiewhite.com/ We also talk to CEO and founder of Cognikids Ollwyn Moran. Olwynn and her team develop a series of cognitive development products for children. The range includes crawl suits,which helps children develop crawling, which in turn has repercussions on mental development. Ollwyn tells us about her story and gives us a sneak peek at some future products. You can find out more about Ollwyn and Cognikids at https://cognikids.com/

EP 40 – Disrupt Yourself, Why you should commit career "S"uicide

On this week’s innovation show we talk to Whitney Johnson, author of the critically acclaimed book ‘Disrupt Yourself (TM): Putting the Power of Disruptive Innovation to Work’ (2015) and ‘Dare, Dream Do’ (2012). Whitney also hosts the ‘Disrupt Yourself’ podcast. We talk about why everyone should consider disrupting their career, what the benefits are, how companies can assist and nurture disruption and much more. You can find out more about Whitney at http://whitneyjohnson.com/meet-whitney/ You can find a link that Whitney mentions on the show here: http://whitneyjohnson.com/innovationshow and http://whitneyjohnson.com/innovationsystem

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