Bruce Vojak closes our three-part Serial Innovators series with the playbook for finding and protecting breakthrough talent: the five core traits to look for, the four engagement filters that actually identify a serial innovator, why HR and AI hiring screens filter them out, and the manager behaviours — air cover, patience, no “J work” — that keep them from walking out the door.
Bruce Vojak returns for a short bonus episode on the Hourglass Model — the descriptive state diagram he and his co-authors built to explain how serial innovators actually move from a customer problem to a launched product, without the prescriptive rigidity of stage-gate.
Friction s an often-overlooked aspect of innovation and new product development. The following stories illustrate the importance of empathy, jobs-to-be-done research and understanding the balance of friction and progress.