Part One of a multi-part miniseries on the life and philosophies of Visa founder and CEO Emeritus Dee Hock. This will run in parallel to the show, which will run as usual.

52 years ago, our guest foresaw and implemented the foundations for the world’s first trillion dollar organisation. Back then, Visa was little more than a set of unorthodox convictions about organisation slowly growing in the mind of a young corporate rebel.

Today, according to the Visa 2019 annual report, payments and cash volume for the year was a staggering $11.6 trillion dollars, transactions processed on Visa’s networks totalled $138.3 trillion dollars and the year saw some 3.4 billion Visa cards in operation.

He is the man who imagined this reality, who had a once-deemed-impossible vision 52 years ago, a vision which has become a concrete reality today. He is a man who has a different view on what the next 50 years can deliver, but that vision will require a radical shift in mindset for every single one of us.

It is such an immense honour to welcome the founder and CEO Emeritus of Visa and author of the pioneering work “The Birth of the Chaordic Age” and its updated version “One from Many: VISA and the Rise of Chaordic Organization”, Dee Hock. http://www.deewhock.com/

Unprecedented access to infinite solutions has led us to realise that having all the answers is not the answer.

From innovation teams to creativity experts to crowdsourcing, we’ve turned from one source to another, spending endless cycles pursuing piecemeal solutions to each challenge we face.

What if your organisation had an effective and systematic approach to deal with any problem?

To find better solutions, you need to first ask better questions. The questions you ask determine which solutions you’ll see and which will remain hidden.

More about Stephen here: https://stephenshapiro.com/invisible-solutions/

Imagine what you could do with the time you spend writing emails every day. 

Complexity is killing companies’ ability to innovate and adapt, and simplicity is fast becoming the competitive advantage of our time.

Our guest today helps leaders and their teams move beyond the feelings of frustration and futility that come with so much unproductive work in today’s corporate world to create a corporate culture where valuable, essential, meaningful work is the norm.

By learning how to eliminate redundancies, communicate with clarity, and make simplification a habit, individuals and companies can begin to recognise which activities are time-sucks and which create lasting value. 

Simplification is a skill that’s available to us all, yet very few leaders use it.

Simplification is the right thing to do–for our customers, for our company, and for each other.

Operating with simplification as our core business model will make it easier to be respectful of each other’s time.

Simplification drives culture, and culture in turn drives employee engagement, customer relations, and overall productivity.

More about Lisa here: https://futurethink.com/

It is always a pleasure to welcome friend of the Innovation Show Scott D. Anthony. In his new book, he proposes a practical and sustainable approach to one of the greatest challenges facing leaders today: transforming your business in the face of imminent disruption. 

Dual Transformation shows us how a company can come out of a market shift stronger and more profitable, because the threat of disruption is also the greatest opportunity a leadership team will ever face.

Disruptive change opens a window of opportunity to create massive new markets. It is the moment when a market also-ran can become a market leader. It is the moment when business legacies are created.  That moment starts with the core dual transformation framework: 

Transformation A: Repositioning today’s business to maximise its resilience, such as how Adobe boldly shifted from selling packaged software to providing software as a service.

Transformation B: Creating a new growth engine, such as how Amazon became the world’s largest provider of cloud computing services.

Capabilities link: Fighting unfairly by taking advantage of difficult-to-replicate assets without succumbing to the “sucking sound of the core.”

Scott with his co-authors Clark Gilbert, and Mark Johnson address the characteristics leaders must embrace: courage, clarity, curiosity, and conviction.

Without them, dual transformation efforts can flounder. 

We discuss: Kodak, Nokia, Xerox, Netflix and Microsoft.

Scott pays homage to the late and great Clayton Christensen and we discuss what skills we all need to ride the gale of creative destruction.

More about Scott here: https://www.innosight.com/team_bio/anthony-scott-d/

Today’s guest invites us to focus our attention on a theme central to the development of all companies and professionals: customer service, or rather, the overall experience we offer customers. We live in the era of experience, and against a growing number of chatbots and automated systems, we paradoxically expect businesses to invest more and more in human traits such as listening, willingness, and values.

So, what has customer service become today?

What path should you take if you work in direct contact with the audience but do not want to be engulfed by the tsunami of technology?

How should companies get ready for this if they do not want to be caught unawares?

Serve with Style raises vital questions for every market player. It offers a specific path to help develop methods of organisation and professional skills which are becoming increasingly priceless in today’s business world and will be essential tomorrow.

More about Carlo here: www.carlopignataro.com